Return policy

If you changed your mind, you can return the item(s) within 14 days of receiving your order. Opened, assembled and / or discounted products are excluded from returns.

Returns must be sent ONLY by courier (of your choice) and you have to cover the cost of the return shipment, as well as, bear the responsibility for packing properly the returning item(s). We do not assume liability until the returning parcel reaches our warehouse.

Returns/exchanges of defective products are carried out by us and we cover the cost.

Please send by courier all returns to the following address:

 

AFOI VOTSI O.E.

3rd km Thermis-Triadiou

57001 Thessaloniki, Greece

+302310477336

 

Returns sent by postal services are not received.

 

Terms & notes

  • Returns/exchanges must happen within 14 days of receiving your order. Please notify us by messenger or at info@cozykids.gr and let us know the courier tracking number of the return shipment.
  • All returns must be sent exclusively by courier.
  • All returns must be packed properly to avoid damage while shipping.
  • Sender is responsible for the proper packing, safe transport and successful return of the item(s) to our warehouse.
  • Torn, damaged or broken items are excluded from returns.
  • Items on discount are excluded from returns.
  • Returning items must be unopened/unassembled.

 

For additional help, please do not hesitate to contact us by messenger, phone or at info@cozykids.gr.