Privacy policy

While visiting our web page, cozykids.gr, personal information (name, surname, email address, shipping address, telephone number) may be requested as prerequisites to process your order. Any personal data that you declare anywhere on the pages and services of our website, cozykids.gr, are kept exclusively for reasons related to your transactions with us. These reasons include communication purposes, improvement of the services provided and the operation of the respective service, and may not be used by any third party (except as provided by law to the competent authorities only).

In any case, the employees of cozykids.gr who have access to your personal data are specific and the access of unauthorized persons to your personal data is strictly prohibited. Every reasonable measure has been taken to secure your data. Your personal information, in extremely rare and special cases, may be disclosed to companies cooperating with cozykids.gr, in order to support, promote and execute your business relationship with us, but always under conditions, which fully ensure that your personal data is legally processed.

For any question, suggestion or statement related to these issues please contact us at info@cozykids.gr.

At any time, the user reserves the right to be informed or to object to the further processing of her/his data in accordance with current General Data Protection Regulation.

Product return / replacement

You have the right to return purchased product(s) and request replacement in all cases when different or defective product(s) has been delivered to you on our fault.

You have the right to return purchased product(s) and request replacement with another product(s) of the same price, or higher and cover the additional price, within fourteen (14) days from the initial purchase date.

You have the right to return purchased product(s) and request a refund in all cases when different or defective product(s) has been delivered to you on our fault.

You have the right to return purchased product(s) and request a refund within fourteen (14) days from the initial purchase date (see next paragraph for details).

In addition to the above, in all cases the product to be replaced/repaired/refunded must be accompanied by the original proof of purchase. For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and without damage, and their packaging must be the one that normally accompanies the product (according to IMEI) and must be in mint condition, together with all accompanying documents. Before returning a product, it is recommended to consult first with the online store cozykids.gr. In any case, the return and replacement is possible under the following conditions: 1. Contact the online store on the same day or the next working day. 2. In case of replacing or refunding within 14 days (as per article 5 par.10 of law 2251/1994), the product must not have been used/opened and in pristine condition. 3. The product has to be accompanied by all necessary documents proving the transaction (e.g. invoice, retail receipt, etc.).

Order cancellation

Orders can be cancelled in the following cases: Before an order is completed, during the electronic ordering process, you can go back and remove the quantities of products from your cart by clicking on the "remove" button. If the online order is completed but the product has not been shipped yet, you can contact us on Messenger, or call us at 2310477336, and one of our partners will cancel your order. Upon receipt of the product, contact us on Messenger, call us at 2310477336 or contact us via the email, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.

Order delivery delay

The delivery of your order may be delayed for one of the following reasons:

  1. The product shipment has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers. However, there are cases where an order might "stuck" at the customs or at transport, resulting in not having it in our warehouses as expected. In such a case, we will contact you to ask whether you want us to deliver your order without this product or to suggest you an alternative. Otherwise, we will send this item to you immediately upon its arrival in our warehouses.
  2. The product you ordered has already been removed and is not available: Among the products we display on our online store, there are rare cases where the supplier suddenly and without prior announcement removes them from availability. In such a case, one of our partners will contact you directly and explain all the alternatives.
  3. During periods of extreme weather or strikes, as well as in any case of force majeure, which may affect the transport and delivery of your order.
  4. If we cannot reach you by phone and/or by email, before processing your order and there is a problem with your order, in relation to either the product or its payment, e.g. the information entered is not valid or properly updated.

Newsletters

  1. Cozykids.gr sends informative emails (newsletters) occasionally.
  2. Cozykids.gr is not responsible for undelivered newsletters, although it makes every effort towards their delivery.
  3. Newsletters might end up in the spam/junk or Promotions folder, so please check regularly that they are not stored there.
  4. In case you no longer wish to receive newsletters, you can click at the unsubscribe link at the end of each newsletter and follow the instructions on screen.